We're currently investigating an issue with our analytics features
Identified - The issue has been identified and a fix is being implemented.
Nov 20, 2024 - 14:45 PST
Update - We are continuing to investigate this issue.
Nov 20, 2024 - 13:18 PST
Update - We are continuing to investigate this issue.
Nov 20, 2024 - 12:05 PST
Investigating - We're experiencing an elevated level of errors from our analytics launchpad and are currently looking into the issue.
Nov 20, 2024 - 12:04 PST
Dialpad Meetings SMS Notifications are Undeliverable for some customers
Update - Our team continues to investigate the issue. In the meantime, users can configure email notifications while we continue to work on a fix for text notifications.

https://help.dialpad.com/docs/adjust-your-dialpad-meetings-notifications
Nov 20, 2024 - 11:03 PST
Identified - We are investigating an issue with SMS notifications being blocked for Dialpad meetings. More details will be provided shortly.
Nov 20, 2024 - 10:37 PST
Uptime over the past 90 days. View historical uptime.
Telephony Infrastructure: Inbound Calls ? Operational
90 days ago
99.92 % uptime
Today
Telephony Infrastructure: Outbound Calls ? Operational
90 days ago
99.92 % uptime
Today
Carrier Networks: Local Numbers ? Operational
90 days ago
100.0 % uptime
Today
Carrier Networks: Toll-Free Numbers Operational
90 days ago
100.0 % uptime
Today
Carrier Networks: Messaging ? Operational
90 days ago
99.97 % uptime
Today
Application ? Operational
90 days ago
99.91 % uptime
Today
Contact Center ? Degraded Performance
90 days ago
99.94 % uptime
Today
Omnichannel ? Operational
90 days ago
99.98 % uptime
Today
Meetings ? Operational
90 days ago
99.92 % uptime
Today
Analytics ? Partial Outage
90 days ago
99.52 % uptime
Today
API Platform ? Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Messaging ? Operational
90 days ago
99.91 % uptime
Today
Website Operational
90 days ago
99.94 % uptime
Today
Dialpad Ai Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024
Potential service degradation
Resolved - A fix has been implemented and we are monitoring
Nov 20, 09:19 PST
Monitoring - A fix has been implemented and we are monitoring
Nov 20, 09:02 PST
Update - We are investigating reports about admins unable to delete users. More details will be provided shortly.
Nov 20, 08:23 PST
Investigating - We are investigating reports about admins unable to delete users. More details will be provided shortly.
Nov 20, 08:20 PST
Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
Analytics related issues
Resolved - After monitoring, we've determined that all Analytics pages are fully functional.
Nov 14, 07:43 PST
Update - We are continuing to monitor for any further issues.
Nov 14, 06:36 PST
Monitoring - The mitigation was applied at 14 Nov 2024 02:03 PM UTC and now the backlog data should show up in the Analytics pages. We are continuing to monitor to ensure everything is working fine.
Nov 14, 06:36 PST
Identified - This issue affects the analytics page, the live dashboard, coaching hub. Data from today is not being displayed. We are actively working on fixing this.
Nov 14, 05:32 PST
Investigating - We are investigating a potential outage for some customers with Analytics when using time based filters
Nov 14, 05:24 PST
Nov 13, 2024
Live dashboard unable to load
Resolved - The incident has been resolved. All graphs on the dashboard are fully functional.
Nov 13, 13:26 PST
Monitoring - We've identified the issue and this should be resolved. We are monitoring to make sure that is the case.
Nov 13, 13:11 PST
Investigating - We are investigating a potential outage for some customers where the Live Dashboard for Contact Centers (https://dialpad.com/contactcenters/dashboard) is not loading.
Nov 13, 12:36 PST
Nov 12, 2024
Supervisor monitor screens for digital channels unavailable
Resolved - This issue has been resolved. The monitor digital feature on the Ai Contact Center page has been re-enabled.
Nov 12, 19:34 PST
Identified - The root causes of the performance issues encountered on the digital contact center monitoring pages have been pinpointed. We are actively engaged in developing a resolution and anticipate its deployment within the next four hours. All other functionalities are operating as intended.
Nov 12, 13:55 PST
Update - We are continuing to investigate this issue.
Nov 12, 12:25 PST
Investigating - We are currently investigating this issue.
Nov 12, 12:25 PST
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024
Block on outgoing SMS / MMS for unregistered numbers
Resolved - This incident has been resolved.
Nov 6, 16:06 PST
Monitoring - If you are currently unable to send SMS/MMS due to an error message about registration, it is likely that your number is not registered to an approved A2P Campaign. Please reach out to your company’s Dialpad Administrator urging them to register. They can also contact support to temporarily lift the block while this is in progress, until December 1st when such messages will be blocked by US mobile carriers.

For more information please visit: https://help.dialpad.com/docs/sms-registration
Nov 5, 13:23 PST
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