All Systems Operational
Telephony Infrastructure: Inbound Calls ? Operational
Telephony Infrastructure: Outbound Calls ? Operational
Carrier Networks: Local Numbers ? Operational
Carrier Networks: Toll-Free Numbers Operational
Website Operational
Texting Infrastructure ? Operational
WebRTC ? Operational
Google App Engine HR Datastore Operational
Google App Engine Taskqueue Operational
Google App Engine Urlfetch Operational
Voice Intelligence Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 21, 2019

No incidents reported today.

Aug 20, 2019

No incidents reported.

Aug 19, 2019
Resolved - The issue with Google authentication has been resolved for all affected customers as of Monday, 2019-08-19 12:30 US/Pacific.
Aug 19, 14:21 PDT
Monitoring - No update from Google yet, but we're seeing improved levels of successful authentication attempts.
Aug 19, 12:30 PDT
Identified - Starting Aug 19 @ 11:22am US/Pacific, we are seeing Google login attempts failing. Google has acknowledged the issue is not specific to Dialpad and is actively working on a solution.
Aug 19, 12:10 PDT
Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019
Resolved - A network backbone issue caused traffic between our datacenters to misroute starting at 10:09am US/Pacific. The issue was detected by automated systems at 10:10am and fixed by 10:25am. This would have mostly impacted new call setup but some call audio may have dropped as well. Root cause analysis and mitigation planning is underway.
Aug 13, 10:37 PDT
Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019

No incidents reported.

Aug 7, 2019

No incidents reported.