All Systems Operational
Uptime over the past 90 days. View historical uptime.
Telephony Infrastructure: Inbound Calls ? Operational
90 days ago
99.91 % uptime
Today
Telephony Infrastructure: Outbound Calls ? Operational
90 days ago
99.92 % uptime
Today
Carrier Networks: Local Numbers ? Operational
90 days ago
100.0 % uptime
Today
Carrier Networks: Toll-Free Numbers Operational
90 days ago
100.0 % uptime
Today
Carrier Networks: Messaging ? Operational
90 days ago
99.97 % uptime
Today
Application ? Operational
90 days ago
99.91 % uptime
Today
Contact Center ? Operational
90 days ago
99.94 % uptime
Today
Omnichannel ? Operational
90 days ago
100.0 % uptime
Today
Meetings ? Operational
90 days ago
99.92 % uptime
Today
Analytics ? Operational
90 days ago
99.39 % uptime
Today
API Platform ? Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Messaging ? Operational
90 days ago
99.91 % uptime
Today
Website Operational
90 days ago
99.94 % uptime
Today
Dialpad Ai Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Operational
90 days ago
99.92 % uptime
Today
Ai Agent ? Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 12, 2024

No incidents reported today.

Dec 11, 2024
Some customers may be experiencing degraded performance with Ai Agent
Resolved - This incident has been resolved.
Dec 11, 20:07 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 11, 18:46 PST
Investigating - We are currently investigating this issue.
Dec 11, 16:06 PST
Some customers may be experiencing issues with WhatsApp messaging via Omnichannel
Resolved - This incident has been resolved.
Dec 11, 16:55 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 11, 12:09 PST
Investigating - We are currently investigating this issue.
Dec 11, 10:39 PST
Dec 10, 2024
Some customers may be experiencing degraded performance with the Dialpad website or applications.
Resolved - This incident has been resolved.
Dec 10, 18:02 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 10, 17:27 PST
Investigating - We are investigating a potential outage for some customers.
Dec 10, 12:07 PST
Dialpad Meetings SMS Notifications are Undeliverable for some customers
Resolved - As of December 9th, 2024 at 11 AM PST notification services are restored.
Dec 10, 06:28 PST
Identified - Our team continues to investigate the issue. In the meantime, users can configure email notifications while we continue to work on a fix for text notifications.

https://help.dialpad.com/docs/adjust-your-dialpad-meetings-notifications
Nov 20, 11:03 PST
Investigating - We are investigating an issue with SMS notifications being blocked for Dialpad meetings. More details will be provided shortly.
Nov 20, 10:37 PST
Dec 9, 2024
Some customers may be experiencing issues with Dialpad Analytics
Resolved - This incident has been resolved.
Dec 9, 12:26 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 9, 12:01 PST
Update - The issue has been identified.
Dec 9, 10:40 PST
Identified - The issue has been identified and a fix is being implemented.
Dec 9, 10:40 PST
Investigating - We are currently investigating this issue.
Dec 9, 10:33 PST
Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024
UK Inbound SMS Degradation
Resolved - This incident has been resolved.
Dec 6, 11:44 PST
Investigating - We are currently investigating a situation where Dialpad UK mobile numbers that start with +447441 do not receive inbound SMS. We are working with our carrier partners and upstream messaging aggregators in the country to troubleshoot this issue. More updates to follow.
Dec 6, 10:15 PST
Dec 5, 2024

No incidents reported.

Dec 4, 2024
Potential service degradation
Resolved - Ai Agent response times should be back to normal.
Dec 4, 18:26 PST
Update - We are continuing to monitor for any further issues.
Dec 4, 18:14 PST
Monitoring - Third party AI Vendor has identified and mitigated the issues. The response times from the AI Agent should be back to normal. We will continue monitoring the system for stability.
Dec 4, 18:13 PST
Update - Third party AI Vendor has identified and mitigated the issues. The response times from the AI Agent should be back to normal. We will continue monitoring the system for stability.
Dec 4, 18:03 PST
Identified - Elevated latency in a third party AI vendor is causing delays in chat replies. Responses which time out are automatically escalated to an agent. We are working with the vendor to address the delays.
Dec 4, 17:02 PST
Update - We are investigating an issue with Dialpad Ai Agent & Ai Assistant.
Dec 4, 16:52 PST
Investigating - We are investigating a potential service degradation. More details will be provided shortly.
Dec 4, 16:48 PST
Dec 3, 2024

No incidents reported.

Dec 2, 2024
Some US inbound toll-free calls have no inbound audio and DTMF may not work
Resolved - Inbound toll-free calls from a particular carrier were impacted by one-way network loss between that carrier and Dialpad from 9:25am and 9:50am PST. Dialpad is investigating the root cause but we have routed traffic around the affected path and believe the issue is confined to that path.
Dec 2, 14:08 PST
Monitoring - Corrective action is in place and we are monitoring the situation very closely to confirm stability.
Dec 2, 13:00 PST
Update - We are continuing to investigate this issue.
Dec 2, 12:10 PST
Update - We are continuing to investigate this issue.
Dec 2, 11:56 PST
Update - We are currently investigating reports of potential service degradation affecting calling for some customers. We will provide updates as more information becomes available.
Dec 2, 11:46 PST
Update - We are continuing to investigate this issue.
Dec 2, 11:38 PST
Investigating - We are investigating a potential service degradation. More details will be provided shortly.
Dec 2, 11:36 PST
Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

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