All Systems Operational
Telephony Infrastructure: Inbound Calls
Operational
90 days ago
100.0 % uptime
Today
Telephony Infrastructure: Outbound Calls
Operational
90 days ago
100.0 % uptime
Today
Carrier Networks: Local Numbers
Operational
90 days ago
100.0 % uptime
Today
Carrier Networks: Toll-Free Numbers Operational
90 days ago
100.0 % uptime
Today
Carrier Networks: Messaging
Operational
90 days ago
99.99 % uptime
Today
Application
Operational
90 days ago
100.0 % uptime
Today
Contact Center
Operational
90 days ago
100.0 % uptime
Today
Contact Center - Digital Channels
Operational
90 days ago
99.95 % uptime
Today
Meetings
Operational
90 days ago
98.01 % uptime
Today
Analytics
Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.97 % uptime
Today
Messaging
Operational
90 days ago
99.87 % uptime
Today
Website Operational
90 days ago
100.0 % uptime
Today
Voice Intelligence Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 30, 2023

No incidents reported today.

Sep 29, 2023

No incidents reported.

Sep 28, 2023
Resolved - SMS delivery is stable and we have seen no further errors during monitoring
Sep 28, 16:31 PDT
Update - SMS delivery rates appear to have returned to normal. We are continuing to monitor for stability and normal message deliverability
Sep 28, 15:16 PDT
Monitoring - SMS delivery rates appear to have returned to normal. We are currently monitoring for stability and normal message deliverability
Sep 28, 13:48 PDT
Identified - The issue with failed/undelivered messages has been identified as an industry level issue affecting multiple providers
Sep 28, 13:25 PDT
Investigating - We are currently investigating an increase in failed/undelivered SMS messages
Sep 28, 13:07 PDT
Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023
Resolved - This incident has been resolved.
Sep 21, 14:41 PDT
Monitoring - A subset of customers may have experienced degraded performance with Active calls, Messages, and Contact Center (+ Analytics). A fix has been applied and we are currently monitoring the situation.
Sep 21, 14:09 PDT
Resolved - This incident has been resolved.
Sep 21, 10:46 PDT
Monitoring - We have identified the root cause and addressed the issues related to specific services. We are monitoring the system performance now.
Sep 21, 09:37 PDT
Investigating - We are experiencing degraded performance. Agents are not able to load the history of the chat at this time. We are investigating the issue.
Sep 21, 08:04 PDT
Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.