Resolved -
Ai Agent response times should be back to normal.
Dec 4, 18:26 PST
Update -
We are continuing to monitor for any further issues.
Dec 4, 18:14 PST
Monitoring -
Third party AI Vendor has identified and mitigated the issues. The response times from the AI Agent should be back to normal. We will continue monitoring the system for stability.
Dec 4, 18:13 PST
Update -
Third party AI Vendor has identified and mitigated the issues. The response times from the AI Agent should be back to normal. We will continue monitoring the system for stability.
Dec 4, 18:03 PST
Identified -
Elevated latency in a third party AI vendor is causing delays in chat replies. Responses which time out are automatically escalated to an agent. We are working with the vendor to address the delays.
Dec 4, 17:02 PST
Update -
We are investigating an issue with Dialpad Ai Agent & Ai Assistant.
Dec 4, 16:52 PST
Investigating -
We are investigating a potential service degradation. More details will be provided shortly.
Dec 4, 16:48 PST