All Systems Operational
Uptime over the past 90 days. View historical uptime.
Telephony Infrastructure: Inbound Calls ? Operational
90 days ago
99.81 % uptime
Today
Telephony Infrastructure: Outbound Calls ? Operational
90 days ago
99.81 % uptime
Today
Carrier Networks: Local Numbers ? Operational
90 days ago
100.0 % uptime
Today
Carrier Networks: Toll-Free Numbers Operational
90 days ago
100.0 % uptime
Today
Carrier Networks: Messaging ? Operational
90 days ago
99.97 % uptime
Today
Application ? Operational
90 days ago
99.86 % uptime
Today
Contact Center ? Operational
90 days ago
99.98 % uptime
Today
Contact Center - Digital Channels ? Operational
90 days ago
99.98 % uptime
Today
Meetings ? Operational
90 days ago
99.86 % uptime
Today
Analytics ? Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
Messaging ? Operational
90 days ago
99.94 % uptime
Today
Website Operational
90 days ago
99.98 % uptime
Today
Voice Intelligence Operational
90 days ago
99.99 % uptime
Today
Google Cloud Platform Operational
90 days ago
99.86 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 10, 2024

No incidents reported today.

Oct 9, 2024

No incidents reported.

Oct 8, 2024
Investigating Intermittent issues remaining after the Google GCP DOS
Resolved - We have not seen issues for the past 90 minutes. We believe the issue is fully resolved.
Oct 8, 16:58 PDT
Monitoring - We have not seen issues for the past 30 minutes. Dialpad has a potential mitigation ready in case we see a recurrence. Google believes a recurrence is unlikely.
Oct 8, 14:48 PDT
Identified - We are still seeing serving issues with Google Load Balancers. Google and Dialpad are working on parallel mitigations.
Oct 8, 14:16 PDT
Update - We are continuing to monitor for any further issues.
Oct 8, 13:57 PDT
Monitoring - We are currently seeing a recurrence of the DOS issues. Dialpad is working on implementing emergency measures to route around Google's load balancers.
Oct 8, 13:26 PDT
Dialpad services experiencing an outage
Resolved - GCP has actively mitigated the threat and they are confident that the situation will not regress. We will continue following up with them on RFO and prevention plan.
Oct 8, 13:11 PDT
Monitoring - Traffic has returned to normal as of 19:41 UTC. Still waiting for GCP to give an all clear.
Oct 8, 12:55 PDT
Identified - GCP has identified the issue as a DOS attack. They are actively working to mitigate the impact.
Oct 8, 12:48 PDT
Update - We have isolated the issue to Google Cloud Platform load balancers and are actively engaged with the GCP team in resolving the issue. We are already seeing the GCLB serving infrastructure recovering.
Oct 8, 12:35 PDT
Update - We are investigating a severe issue with serving traffic from Dialpad's backend services. This affects everything from the website to phone calls to messaging.
Oct 8, 12:31 PDT
Investigating - We are currently investigating an issue that is causing troubles with message sending and facing a potential outage.
Oct 8, 12:24 PDT
Oct 7, 2024

No incidents reported.

Oct 6, 2024
Increased datastore latency and timeouts causing sporadic failures
Resolved - The incident appears to be over. Datastore latencies have remained at normal levels.
Oct 6, 23:54 PDT
Monitoring - Google has identified and resolved the issue. We have seen database latency return to normal. We are awaiting more details on the root cause and will continue monitoring database performance.
Oct 6, 23:05 PDT
Update - We are continuing to investigate this issue.
Oct 6, 22:15 PDT
Update - Dialpad is actively assisting Google Cloud Platform with their investigation into the increased latencies and timeouts. The error rate remains low (0.3%) but elevated enough that customers may see sporadic issues with any number of actions or events.
Oct 6, 20:04 PDT
Investigating - We are currently investigating the issue.
Oct 6, 18:54 PDT
Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024
Inbound SMS is not being received from some wireless networks
Resolved - As of 11:53 AM PST messaging traffic has returned to normal
Oct 1, 12:53 PDT
Monitoring - The industry partner reverted a change which was implemented on September 30th. Our tests are going through and we are monitoring for stability
Oct 1, 12:00 PDT
Investigating - We are currently investigating an issue with our industry partner causing some failed inbound SMS where the sender is receiving a "Sorry this service is not available" error message. Teams are working to isolate the issue.
Oct 1, 10:56 PDT
Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

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