Inbound calls dropping in Brazil

Incident Report for Dialpad

Resolved

As of 12:40 PM PST, the issue is solved and all traffic back to normal.

Posted Sep 18, 2020 - 16:32 PDT

Update

As of 12:40 PM PST, the issue is solved and all traffic back to normal.

Posted Sep 18, 2020 - 16:31 PDT

Monitoring

Corrective action is in place and we are monitoring the situation very closely

Posted Sep 18, 2020 - 14:42 PDT

Identified

The issue has been identified and a fix has been implemented.

Posted Sep 18, 2020 - 14:41 PDT

Investigating

We are investigating reports of incoming calls not going through in Brazil.

Posted Sep 18, 2020 - 11:21 PDT

This incident affected: Telephony Infrastructure: Inbound Calls.