We are experiencing Inbound MMS delivery delays

Incident Report for Dialpad

Resolved

This incident has been resolved.

Posted Feb 28, 2024 - 15:19 PST

Update

We are continuing to monitor for any further issues.

Posted Feb 28, 2024 - 15:07 PST

Monitoring

MMS service has been restored and we are monitoring.

Posted Feb 28, 2024 - 13:24 PST

Update

We are continuing to work on a fix for this issue.

Posted Feb 28, 2024 - 12:22 PST

Identified

Upstream messaging aggregators are experiencing technical issues and are working to fix them. They assure us that inbound MMS messages destined for Dialpad numbers are queued up and will be delivered when problems with their gateways are resolved.

Posted Feb 28, 2024 - 10:57 PST

Investigating

We're currently investigating an issue with inbound MMS delivery.

Posted Feb 28, 2024 - 10:40 PST

This incident affected: Messaging.