Contact Center issues affecting calls stuck in queue and not routing to available agents.

Incident Report for Dialpad

Resolved

This incident has been resolved.

Posted Jul 30, 2021 - 21:40 PDT

Update

We are continuing to monitor for any further issues.

Posted Jul 30, 2021 - 19:42 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 30, 2021 - 17:20 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 30, 2021 - 16:11 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 30, 2021 - 15:52 PDT

Investigating

We are investigating reports of Contact Center calls stuck in queue and not routing to available agents.

Posted Jul 30, 2021 - 15:38 PDT

This incident affected: Telephony Infrastructure: Inbound Calls and Google App Engine HR Datastore.