As of 10:20 PM UTC all systems have returned to normal
Posted Sep 18, 2024 - 15:31 PDT
Monitoring
A fix has been implemented and we are seeing services return to normal. We are continuing to monitor for any further issues.
Posted Sep 18, 2024 - 15:21 PDT
Update
We are continuing to work on a fix to fully restore services. We are currently seeing intermittent issues causing various failures.
Posted Sep 18, 2024 - 15:15 PDT
Identified
Dialpad identified that the issue reoccurred between 8:42 and 8:52 PM UTC. We are continuing to investigate to prevent recurrence.
Posted Sep 18, 2024 - 14:14 PDT
Monitoring
Impacted services have started to recover as of 8:04 PM UTC. We are continuing to isolate the issue and ensure all impacted services are back to normal.
Please retry or reload if issues are still present.
Posted Sep 18, 2024 - 13:24 PDT
Investigating
We are investigating reports of call failures, unable to join meetings, or access Dialpad admin portal
Posted Sep 18, 2024 - 13:16 PDT
This incident affected: Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls, Application, Meetings, and Google Cloud Platform.