Some call recordings may not be available
Incident Report for Dialpad
Resolved
No recurrence of the issue. We believe this has been fully mitigated. We expect that retries will have populated all call recordings.
Posted Oct 30, 2024 - 19:07 PDT
Monitoring
The rollback has completed and operations have returned to normal. We will monitor the situation for a short time to be certain.
Posted Oct 30, 2024 - 18:47 PDT
Identified
We have identified a potential root cause and are reverting the breaking change.
Posted Oct 30, 2024 - 18:34 PDT
Investigating
We are currently investigating reports that some call recordings are missing.
Posted Oct 30, 2024 - 17:54 PDT
This incident affected: Application.