Outbound calls from Malaysia to China

Incident Report for Dialpad

Resolved

As of 5:34 AM PST, the issue is solved and all traffic back to normal.

Posted Aug 28, 2019 - 05:34 PDT

Monitoring

Corrective action is in place and we are monitoring the situation very closely.

Posted Aug 27, 2019 - 23:08 PDT

Update

We are continuing to work on a fix for this issue.

Posted Aug 27, 2019 - 22:31 PDT

Identified

We have isolated where the issue is and working on a fix. Our team is working on resolving this as soon as possible.

Posted Aug 27, 2019 - 22:25 PDT

Investigating

We are investigating reports of outbound calls from Malaysia to China arenot going through. The issue has currently being investigated.

Posted Aug 27, 2019 - 22:17 PDT

This incident affected: Telephony Infrastructure: Outbound Calls and Carrier Networks: Local Numbers.