Elevated errors in one of our data centers impacting some US customers for the omnichannel and IVR experience

Incident Report for Dialpad

Resolved

This incident has been resolved.
Posted Jul 25, 2024 - 06:57 PDT

Monitoring

Corrective action is in place and we are monitoring the situation very closely
Posted Jul 25, 2024 - 05:56 PDT

Update

Increased errors in the us-east region affect some customers' omnichannel and IVR experience.
Posted Jul 25, 2024 - 05:54 PDT

Investigating

There are increased errors in the us-east region affecting the omnichannel and IVR experience.
Posted Jul 25, 2024 - 05:42 PDT
This incident affected: Contact Center.