AI functionality is degraded.

Incident Report for Dialpad

Resolved

This incident appears to have been resolved as of June 24th, 23:20 UTC(16:20 PST)

Posted Jun 24, 2024 - 16:23 PDT

Monitoring

Corrective action is in place and we are monitoring the situation very closely to ensure that the issue is resolved.

Posted Jun 24, 2024 - 15:33 PDT

Identified

We have identified the issue and implemented a fix that is causing delays in transcription and other AI features. Our team is working on resolving this as soon as possible.

Posted Jun 24, 2024 - 14:09 PDT

Update

Our team is closely investigating the reported issue, we will update here as soon as we get some improvement.

Posted Jun 24, 2024 - 13:55 PDT

Investigating

We are investigating delays in Ai functionality including Transcription and other Ai features.

Posted Jun 24, 2024 - 12:19 PDT

This incident affected: Voice Intelligence.